Warranty & repairs

Service, coverage, and peace of mind

Need help with your COBB? You’re in the right place. Here you’ll find information about warranty coverage, repairs, exclusions and how to contact the right support team in your country.

What this page covers

Coverage

Limited warranty

COBB Cookers are covered by a 2-year limited warranty against defects in materials and workmanship. If an inspection confirms that the product is defective, COBB International (Pty) Limited will provide replacement parts or exchange the COBB Cooker, where applicable. Please note that any local or international transport charges will be for the customer’s account.

Limits

Exclusions and wear

This warranty will not apply if the COBB Cooker has been modified, tampered with, altered or repaired by anyone other than an authorised COBB representative. The warranty also does not cover damage caused by misuse, negligence, accidents, natural calamities or failure to clean the COBB after each use. Normal wear and tear, cosmetic marks, discolouration and damage caused by incorrect use are not covered.

Warranty at a glance

Use this card for dates, regions, and registration rules your customers need in one scan.

Typical limited term
2 years from date of purchase
Proof required
Original receipt or order confirmation
Who may claim
Original purchaser, unless law says otherwise
Where service is provided
Misuse, negligence, accidents, unauthorised modifications, natural calamities or failure to clean after use
Transport Costs
Local or international transport charges are for the customer’s account
Where to get support
Contact your local COBB dealer or distributor, or visit cobbglobal.com/warranty

Repairs

Authorized Support

Repairs, replacements and warranty claims must be handled through your local COBB dealer, distributor or an authorised COBB representative. Unauthorised repairs or modifications may void the warranty.

Shipping

Parts and Transport

Approved warranty claims may be resolved through replacement parts or a product exchange. Any local or international transport charges are for the customer’s account.

How to request warranty support

A simple flow your team can stand behind. Adjust steps to match your ticketing or returns system.

  1. Collect proof and photos

    Locate your receipt or order ID. Take clear photos of the issue and the product label so support can identify the model.

  2. submit your warranty claim

    Go to the warranty claim page or scan the QR code in your product guide. Include your details, proof of purchase, photos and a short description of the issue.

  3. Follow up with your local distributor

    IYour local COBB distributor or dealer will review the claim and guide you through the next steps, including inspection, replacement parts, repairs or exchange where applicable.

Submit Your Warranty Claim

Common questions

Short answers only—your legal team should review before publishing.

Does registering extend my warranty?
Registration helps us verify ownership faster. It does not automatically extend statutory or stated warranty unless a promotion explicitly says so.
Can I use third-party accessories?
Non-COBB accessories may affect performance or safety. Damage linked to incompatible accessories may fall outside coverage—clarify your policy here.
What if I live outside the listed region?
Service options depend on distributor agreements. Ask customers to contact the retailer where they purchased for local support rules.

Need help finding the right support?

Fill out our contact form with your details and we’ll help direct your warranty or repair query to the correct team.

CONTACT US
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